CAPTAIN’S RECOMMEND & REWARD PROGRAMME

TERMS & CONDITIONS

Effective from 20 September 2026

Captain’s Recommend & Reward Programme rewards customers who recommend Captain Exterior Services to friends, family members, neighbours and others who go on to become regular window-cleaning customers.

1. WHO CAN TAKE PART

The programme is available to new and existing regular window-cleaning customers of Captain Exterior Services.

Existing customers who have already completed at least two paid regular cleans can begin earning and using rewards immediately.

New customers may begin making recommendations as soon as they have joined our regular window-cleaning round. However, any rewards they earn will remain pending until they have completed and paid for their own second regular clean.

If a new customer leaves the regular round before completing their second clean, any pending referral rewards will not be activated.

2. HOW TO MAKE A RECOMMENDATION

The person you recommend must contact Captain Exterior Services directly and mention your name when they first get in touch.

We do not require customers to provide us with their friends’ or family members’ personal contact details.

A recommendation cannot normally be added retrospectively after the new customer’s first clean has taken place.

Each new service address can count as one referred customer.

3. WHAT COUNTS AS A SUCCESSFUL RECOMMENDATION

A recommendation becomes successful when the referred customer:

- is a genuine new Captain Exterior Services customer;

- joins our regular window-cleaning round;

- completes their first regular clean;

- completes their second regular clean; and

- has paid all amounts due for those first two cleans.

One-off window cleans and other one-off services do not qualify unless we specifically state otherwise.

4. NEW CUSTOMER REWARD

A referred new customer receives £5 off their second regular window clean.

Their first clean is charged at the normal quoted price.

The £5 reward has no cash value and cannot be transferred, withdrawn or exchanged for cash.

The discount cannot be combined with another introductory or promotional discount unless Captain Exterior Services specifically agrees otherwise.

5. REFERRING CUSTOMER REWARD

For every successful recommendation, the referring customer receives:

£10 Captain Exterior Services account credit.

The credit is activated after the referred customer has completed and paid for their second regular clean.

There is no limit to the number of successful recommendations a customer can make.

6. SAME STREET BONUS

Where the referred customer’s service address is on the same named street or road as the referring customer’s service address, the referral reward increases from £10 to:

£15 Captain Exterior Services account credit.

The £15 replaces the standard £10 referral credit; the two rewards are not added together.

A same-street recommendation still counts as one successful recommendation towards the Milestone Rewards.

7. CAPTAIN ACCOUNT CREDIT

Referral credit is promotional account credit and cannot be redeemed, withdrawn, transferred or exchanged for cash.

Account credit may be:

- used towards the customer’s future regular window cleans;

- saved or banked for future use; or

- used towards other eligible services provided by Captain Exterior Services.

Customers may combine multiple referral credits.

If the available account credit is greater than the value of a service, only the amount required will be deducted and the remaining credit will stay on the customer’s account for future use.

Account credit cannot create a cash balance or cash refund.

There is currently no expiry date on earned Captain account credit.

8. MILESTONE REWARDS

Successful recommendations also count towards our Milestone Rewards.

Customers receive:

3 successful recommendations – £10 One4all Gift Card

5 successful recommendations – £25 One4all Gift Card

10 successful recommendations – £50 One4all Gift Card

These milestones are cumulative.

This means a customer who reaches 10 successful recommendations will have earned all three milestone rewards, giving a total of:

£85 in One4all Gift Cards.

Milestone totals do not reset when a reward is reached.

Recommendations beyond 10 will continue to earn the normal £10 or £15 Captain account credit, but no additional milestone gift cards are currently offered beyond the 10-referral milestone.

9. WHEN A REFERRAL COUNTS TOWARDS A MILESTONE

A referral is only added to the customer’s milestone total after the referred customer has completed and paid for their second regular clean.

Simply providing someone’s name, obtaining a quotation, making a booking or completing one clean does not count as a successful recommendation.

If a referring customer has not yet completed their own second regular clean, successful referrals may be recorded against their account, but associated rewards will remain pending until they themselves become eligible.

10. ONE4ALL GIFT CARDS

Milestone gift cards are supplied as One4all Gift Cards and are subject to One4all’s own terms and conditions.

One4all is not a sponsor, partner or administrator of Captain’s Recommend & Reward Programme.

Gift cards cannot be exchanged with Captain Exterior Services for cash or Captain account credit.

If One4all Gift Cards become unavailable, Captain Exterior Services may provide an alternative widely usable gift card of the same or greater face value.

11. MULTIPLE RECOMMENDATIONS

There is no overall limit to the number of people a customer may recommend.

However:

- only one customer can receive the referral reward for each new customer;

- a new service address can only generate one qualifying referral;

- customers cannot refer themselves; and

- creating duplicate customer accounts, false referrals or otherwise attempting to manipulate the programme will not qualify.

Where more than one person claims to have recommended the same customer, the name given by the new customer when they first contacted Captain Exterior Services will normally determine who receives the reward.

12. FAILED OR CANCELLED CLEANS

If the referred customer cancels before completing their second regular clean, the recommendation does not qualify.

If payment for a qualifying clean fails, remains unpaid, is refunded or is subsequently reversed, the referral will not become successful until the relevant payment has been settled.

Where a reward has been issued as a result of an obvious error, duplicate account or fraudulent referral, Captain Exterior Services reserves the right to correct the customer’s reward balance.

13. PRIVACY AND CONTACTING REFERRALS

Customers should not send Captain Exterior Services another person’s phone number, email address or other personal information for marketing purposes without that person’s permission.

The recommended person should contact Captain Exterior Services themselves and tell us who recommended them.

This keeps the referral process simple: recommend us, ask them to mention your name, and we take it from there.

14. CHANGES TO THE PROGRAMME

Captain’s Recommend & Reward Programme is currently an ongoing customer rewards programme with no scheduled closing date.

Captain Exterior Services may amend, replace or withdraw the programme in the future by giving reasonable notice.

Changes will not remove Captain account credit or milestone rewards that have already been properly earned before the change takes effect.

Where possible, any referrals already in progress when a change is announced will continue under the terms that applied when the referral was made.

15. GENERAL

Rewards are intended for genuine customer recommendations and are not transferable between customer accounts unless Captain Exterior Services specifically agrees otherwise.

Captain Exterior Services reserves the right to investigate suspected misuse and to withhold rewards where there is reasonable evidence of fraud, manipulation or a breach of these terms.

Participation in the programme constitutes acceptance of these terms and conditions.

Promoter:

Captain Exterior Services

Hemel Hempstead, Hertfordshire